The short version
- 14-day money-back guarantee on every paid Sync plan — Plus, Pro, and Believer — with no exceptions.
- Request a refund inside the app or email billing@memrynote.com from the account address.
- Paddle, our merchant of record, returns the money to your original payment method.
- After day 14 we honour refunds case-by-case for genuine billing problems and duplicate charges.
1. The 14-day guarantee
Every paid plan comes with a 14-day money-back guarantee, counted from the date of the charge. If memrynote isn't for you in that window, ask for a refund and we will issue it without questions and without exceptions.
The guarantee applies to every charge — your first checkout and each renewal alike. Ask within 14 days of any charge and you get that charge back in full.
2. Believer (lifetime) refunds
The Believer tier — a one-time supporter package — is covered by the same 14-day guarantee as every other plan. If you change your mind in the first two weeks, ask for a refund and we will process it the same way as any other plan.
After day 14, Believer is non-refundable except where the law where you live says otherwise. The whole point of the tier is a long-term bet in both directions: you commit to us, we commit to you, and the price funds the next chapter of the product.
3. How to request a refund
You have two equivalent paths:
- Inside the app: Settings → Billing → Request a refund. The button opens a Paddle-hosted form. We get a copy automatically.
- Email: send a message from the address on your account to billing@memrynote.com with the subject “Refund request.” Mention which plan you bought and we will take it from there.
You do not need to explain why. We may ask for short feedback so we can make the product better, but answering is always optional.
4. How long it takes
- We process the request within two business days of receiving it.
- Paddle issues the refund back to your original payment method within 5–10 business days, depending on your bank or card network.
- Sync access ends as soon as the refund is processed. Your local app and vault remain yours; the lapse policy then applies as if the subscription had ended.
5. Renewals
Renewal charges carry the same 14-day guarantee: if a renewal slipped through, ask within 14 days of the charge and we will refund it in full, no questions asked. You can also cancel at any time before the next renewal so it never happens in the first place.
We send a reminder email seven days before each annual renewal so there are no surprise charges.
6. Plan changes
- Upgrades are pro-rated immediately. You pay only the difference for the remainder of the current period.
- Downgrades take effect at the end of the current billing period. Existing data above the new tier's limits stays readable while you decide what to archive.
7. Refunds we cannot give
We will decline a refund if:
- The 14-day window has closed and the charge in question is not a duplicate, fraudulent, or otherwise erroneous transaction.
- The account has been suspended for violating the Terms of Service, especially around abuse or attempted fraud.
- The request comes from someone other than the account owner. Refunds go back to the card or wallet that paid.
8. Statutory rights
Nothing in this policy reduces the legal rights you have where you live. If the law in your country gives you a longer cooling-off period or stronger consumer protections, those win — tell us in your refund request and we will follow them.
9. Chargebacks
Please reach out before filing a chargeback with your bank. We have never said no to a good-faith refund request, and a direct conversation is faster than a dispute. Accounts with active chargebacks are paused while Paddle investigates.
10. Contact
Billing questions: billing@memrynote.com. Everything else: hi@memrynote.com.