The short version
- 7-day money-back guarantee on every paid Sync plan — Plus, Pro, and Believer.
- Request a refund inside the app or email billing@memrynote.com from the account address.
- Paddle, our merchant of record, returns the money to your original payment method.
- After day 7 we honour refunds case-by-case for genuine billing problems and duplicate charges.
1. The 7-day guarantee
Every paid plan comes with a 7-day money-back guarantee, counted from the moment you first complete a paid checkout. If Memry isn't for you in that window, ask for a refund and we will issue it without questions.
The guarantee covers your first paid period only. Renewals (the second month, the second year, and so on) are not eligible — see the section on renewals below.
2. Believer (lifetime) refunds
The Believer tier — a one-time supporter package — is also covered by the 7-day guarantee. If you change your mind in the first week, ask for a refund and we will process it the same way as any other plan.
After day 7, Believer is non-refundable. The whole point of the tier is a long-term bet in both directions: you commit to us, we commit to you, and the price funds the next chapter of the product.
3. How to request a refund
You have two equivalent paths:
- Inside the app: Settings → Billing → Request a refund. The button opens a Paddle-hosted form. We get a copy automatically.
- Email: send a message from the address on your account to billing@memrynote.com with the subject “Refund request.” Mention which plan you bought and we will take it from there.
You do not need to explain why. We may ask for short feedback so we can make the product better, but answering is always optional.
4. How long it takes
- We process the request within two business days of receiving it.
- Paddle issues the refund back to your original payment method within 5–10 business days, depending on your bank or card network.
- Sync access ends as soon as the refund is processed. Your local app and vault remain yours; the lapse policy then applies as if the subscription had ended.
5. Renewals
We do not refund renewal charges by default — you have unlimited time to cancel before the next renewal hits. We send a reminder email seven days before each annual renewal so there are no surprise charges.
If a renewal slipped through and you genuinely had not used Sync during the new period, email us within 14 days of the charge and we will issue a one-time goodwill refund. We look at usage rather than the calendar — the goal is to be fair.
6. Plan changes
- Upgrades are pro-rated immediately. You pay only the difference for the remainder of the current period.
- Downgrades take effect at the end of the current billing period. Existing data above the new tier's limits stays readable while you decide what to archive.
7. Refunds we cannot give
We will decline a refund if:
- The 7-day window has closed and the charge in question is not a duplicate, fraudulent, or otherwise erroneous transaction.
- The account has been suspended for violating the Terms of Service, especially around abuse or attempted fraud.
- The request comes from someone other than the account owner. Refunds go back to the card or wallet that paid.
8. Statutory rights
Nothing in this policy reduces the legal rights you have where you live. If the law in your country gives you a longer cooling-off period or stronger consumer protections, those win — tell us in your refund request and we will follow them.
9. Chargebacks
Please reach out before filing a chargeback with your bank. We have never said no to a good-faith refund request, and a direct conversation is faster than a dispute. Accounts with active chargebacks are paused while Paddle investigates.
10. Contact
Billing questions: billing@memrynote.com. Everything else: hi@memrynote.com.